Gloucestershire Homeseeker
Translating the site
How do I translate this site into other languages?
How do I use Dixerit Plus to listen to the website?
Why can't I view some of the web pages?How can I get help with understanding Gloucestershire Homeseeker?
Where do I go for help to speak up about the decisions being made about me?What do I do if the icons do not appear?
How do I translate this site into other languages?
To translate the site please follow these instructions:
- On the left hand side of the screen there is a menu with a green background.
- There is an icon called 'Google Translate'.
- Click in the downward facing arrow on the icon; a list of languages will appear.
- Select the language you want.
- The site may take a few moments to translate - this will depend on your connection speed.
- You can now view the whole site in the language you have chosen.
How do I use Dixerit Plus to listen to the website?
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On the left hand side of the screen there is a menu with a green background.
- There is an icon called 'Dixerit Plus', click on this icon.
- A toolbar will appear at the top of the page.
- Use the icons in this toolbar to read the web pages.
- For help and instructions on how to use Dixerit Plus, click on the Help icon in the toolbar.
Why can't I view some of the web pages?
When in Dixerit Plus or Google Translate you will find that the system cannot translate/ interpret all the pages.
You will find that the following pages will not appear when Google Translate and Dixerit Plus is activated:
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Login/ My Account page
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the Application Form
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once logged in, your account page
This is because they are secure web pages. This means that they are web pages that are holding your personal information and Gloucestershire Homeseeker must make sure that the information you provide is private and confidential.
We apologise for not being able to provide these web pages in all languages and be able to interpret them for you.
We will do everything we can to ensure that you full understand how to use Gloucestershire Homeseeker. Please contact your local council housing team who will make sure everything is explained for you by working with a translator/ interpretor.
How can I get help with understanding Gloucestershire Homeseeker?
Please contact your local housing team who will be able to help you to understand Gloucestershire Homeseeker by taking you through the process. They will make sure everything is explained for you by working with a translator/ interpretor.
We have also made a web page about other support and services available in Gloucestershire. You may want to look here and see what other services might be able to help you instead of the council.
Click here to go to 'Other support and services'.
Where do I go for help to speak up about the decisions being made about me?
Our web page 'Other support and services' tells you about the help you can get to speak up about the decisions that affect you. Click here to go to the web page.
What do I do if the icons do not appear?
If the icons do not appear, you may need to refresh your web browser. To do this you can do 1 of 2 things:
1. Press the F5 key on your keyboard, or,
2. Click on 'View' on the toolbar at the top of your screen, scroll down the list, and click on 'Refresh'.
If you would like to discuss any of the Policy detail or require further help please contact your local council housing team.