Gloucestershire Homeseeker

Saturday, 29-Nov-2014
HomeContact points and where to get help

Contact points and where to get help

On this page:

Your local council housing team

Free internet access

Gloucestershire Libraries

Computer courses

Other housing advice and support services

Other support and services

 

Your local council housing team 

Your housing team will advise you of all your housing options, and will inform you of your legal rights and responsibilities.  They will give you all the support they can for you to make the right decision about your housing situation.

They are on hand to provide support at their offices or in your home.  The officer will be able to assess your support needs so that you can fully take part in the scheme.

The council can also help if you have lost your PIN, if you need help to make your application or change it, or if you'd like general housing advice.  They can also check whether you have made a housing application in the past.

Cheltenham Borough Council.
Come to see us at: Cheltenham First Stop, 301-305 High Street, Cheltenham, GL50 3HW.
Telephone: 01242 775168.
Email: housingregister@cheltenham.gov.uk.

Cotswold District Council.
Come to see us at: the council offices, Trinity Road, Cirencester, GL7 1PX.
Telephone: 01285 623300.
Email: housingadvice@cotswold.gov.uk.

Forest of Dean District Council.
Come to see us at: the council offices, High Street, Coleford, GL16 8HG.
Telephone: 01594 810000.
Email: housing.advice@fdean.gov.uk.

Gloucester City Council.
Come to see us at: Herbert Warehouse, The Docks, Gloucester, GL1 2EQ.
Telephone: 01452 396504.
Email: homeseeker@gloucester.gov.uk.

Stroud District Council.
Come to see us at: the council offices, Ebley Mill, Westward Road, Stroud, GL5 4UB.
Telephone: 01453 754078.
Email: housing.advice@stroud.gov.uk.

Tewkesbury Borough Council.
Come to see us at: the council offices, Gloucester Road, Tewkesbury, GL20 5TT.
Telephone: 01684 272212.
Email: housingadvice@tewkesbury.gov.uk.

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Free internet access

 

Cheltenham

Opening Hours

Information

Cheltenham CAB, 6 St. James Square

Everyday 9am - 5pm

1 computer available in reception.  
Tel: 01242 522491

Cheltenham First Stop, 301-305 High Street

Everyday 9am - 5pm

1 computer available by appointment only

Hester’s Way Community Resource Centre, Cassin Drive

Everyday 8am - 6pm

1 computer available in reception.  
Tel: 01242 521319

Springbank Resource Centre, Springbank Way

Everyday 8am - 6pm

1 computer available in reception.   
Tel: 01242 539088

Cheltenham Library, Clarence Street (Free wifi in the building)& Children's Library, Chester Walk

Mon, Wed & Fri 9am-7pm
Tues & Thurs 9am - 5.30pm
Sat 9am-4pm.

Book a computer 
Tel: 0845 230 5420

Charlton Kings Library, Church Street

Mon-closed
Tues, Wed, Fri 9.30-1pm & 2pm-5.30pm
Thurs 9.30am-1pm & 2pm-7pm;
Sat 9.30am-3pm.

Book a computer
Tel:0845 230 5420

Hester’s Way Library, Goldsmith Road 

Mon 1pm-5pm,
Tues 10am-6pm
Weds 10am-1pm
Thurs closed
Fri 2pm-5pm 
Sat 10am-1pm. 

Book a computer 
Tel: 0845 230 5420

Hester’s Way Library, Goldsmith Road 

Mon 1pm-5pm,
Tues 10am-6pm
Weds 10am-1pm
Thurs closed
Fri 2pm-5pm 
Sat 10am-1pm. 

Book a computer 
Tel: 0845 230 5420

Prestbury Library

Mon & Wed closed
Tues 10am - 1pm, 2pm - 7pm
Thurs 10am - 2pm
Fri 2pm - 5pm
Sat 9.30am - 1pm

Tel: 01242 234540

Up Hatherley Library, Hulbert Crescent, Caernarvon Road

Mon & Tues 9.30am-1pm & 2pm-5.30pm
Wed-closed
Thurs 9.30am-1pm & 2pm-7pm
Fri 1pm-7pm
Sat 9.30am-4pm.

Book a computer 
Tel: 0845 2305420

Cornerstones Centre,  Severn Road

Mondays 10am - 12 noon

Tel: 01242 269325

Oakley Community Resource Centre

Mon & Tues 9.30-11.30am
Wed, Thurs & Fri 9.30-12noon

Tel: 01242 516960

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Cotswold Opening Hours Information
Cotswold District Council, Trinity Road, Cirencester Monday to Friday 8.45am-5pm. 1 computer available
Appointment recommended.
Tel: 01285 623000
Cotswold District Council, Moreton Area Centre, High Street, Moreton in Marsh Mon 8.45am-4pm
Tues, Wed & Thurs 8.45am - 5.15pm
Fri 8.45am-4.45pm
Sat 10am-1pm (Summer) or 10am-12.30pm (Winter)
Sun-closed
1 computer available
Appointment recommended.
Tel: 01608 650881
Fosseway Housing Association, Unit 1-6 Cirencester Office Park, Tetbury Rd, Cirencester   3 computers available
Tel: 08450 504034
Bourton-on-the-Water Library, Youth Centre

Mon-closed
Tues 10am-1pm
Wed 2pm-5pm
Fri 10am-1pm & 2-5pm
Thurs & Sat-closed

2 computers available
Tel: 01451 820964
Cirencester Library, Bingham, The Waterloo Mon & Fri 9.30am-5pm
Tues & Thurs 9.30am-7pm
Wed 9.30am-1pm
Sat 9.30am-4pm
Internet Café & Wifi available
Appointment recommended.
Tel: 01285 659813
Lechlade Library, Market Place Mon 10am-4pm
Tues 1pm - 4pm
Wed & Thurs 10am-1pm
Fri 1pm-6pm
Sat 10am-1pm
2 computers available
Appointment recommended.
Tel: 01367 252631
Stow-on-the-Wold Library, St Edwards Hall, The Square Mon & Weds 10am - 5pm
Tues & Fri 10am-7pm
Thurs 10am-2pm
Sat 10am-2pm
6 computers available
Appointment recommended.
Tel: 01451 830352
Chipping Campden Library, High Street Mon 10am-1pm, 2pm - 5pm
Tues 10am 1pm
Wed 10am-1pm & 2pm-7pm
Thurs closed
Fri 10am-1pm, 2pm - 7pm
5 computers available
Appointment recommended.
Tel: 01386 840692
Fairford Library, London Road

Mon & Wed 9.30am-5pm
Tues & Fri-closed
Thurs 9.30am-7pm
Sat 9.30am-1pm

3 computers available
Appointment recommended.
Tel: 01285 712599
Moreton-in-Marsh Library, Stow Road Mon, Tues, Wed & Thurs 9.30 - 1.30
Thurs 9.30am-6pm
Sat 10am-1pm
6 computers available
Appointment recommended.
Tel: 01608 650780
Tetbury Library, Close Gardens Mon & Sat -10am - 1pm
Tues & Wed 10am-5pm
Thurs closed
Fri 10am-6pm
Sat 10am-1pm
3 computers available
Appointment recommended.
Tel: 01666 502258

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Forest of Dean

Opening Hours

Information

Bream Library, High Street

Mon, Tues and Thurs closed
Wed 2pm-5pm
Fri 10.30am-12.30pm & 2pm-7pm
Sat 10am-12pm

Appointment recommended.
Tel: 01594 563073

Cinderford Library, Belle Vue Road

Mon, Tues, Weds and Thurs 10am-1pm & 2pm-5pm
Fri 10am-1pm & 2pm-7pm
Sat 10am-1pm

Appointment recommended.
Tel: 0845 230 5420

Coleford Library,
The Main Place, Old Station Way

Mon 10pm-2pm
Tues 10am-7pm
Wed 10am-5pm
Thurs 10am-5pm
Fri 10am-7pm
Sat 10am-2pm

Appointment recommended.
Tel: 0845 230 5420

Lydney Library, Hill Street

Mon, Tues, Weds and Fri 10am-1pm & 2pm-5pm
Thurs 10am-1pm & 2pm-7pm
Sat 10am-1pm

Appointment recommended.
Tel: 0845 230 5420

Mitcheldean Library, High Street

Mon 10am-6pm
Tues & Wed-closed
Thurs 10am-4pm
Fri 2pm-6pm
Sat 10am-1pm

Appointment recommended.
Tel: 01594 544164

Newent Library, High Street

Mon 1pm-7pm
Tues, Weds and Thurs10am-5pm
Fri 10am-7pm
Sat 10am-2pm

Appointment recommended.
Tel: 0845 230 5420

Newnham Library, High Street

Mon 10.30am-12.30pm & 2pm-4.30pm
Tues, Wed & Fri-closed
Thurs 2pm-4.30pm & 5.30pm-7pm
Saturday 10.30am-12.30pm

Appointment recommended.
Tel: 01594 516296

Two Rivers Housing,
7/3 Vantage Point Business Village, Mitcheldean

Mon - Fri 8.30am-5pm 

Tel: 01594 546222

Forest of Dean District Council, 
High Street, Coleford

Mon - Fri 8.30am-5pm 

Tel: 01594 810000

Wyedean Housing,
St. John’s Street, Coleford

 

Tel: 01594 838000

Chepstow Library,
Manor Way, Chepstow

Mon & Fri 9am-5.30pm
Tues 10am-7pm
Wed-closed
Thurs - 9am-7pm
Sat 9am-1pm

Appointment recommended.
Tel: 01291 635730

Monmouth Library,
Whitecross Street

Mon & Fri 9am-5.30pm
Tues 10am-7pm
Wed-closed
Thurs - 9am-7pm
Sat 9am-1pm

Appointment recommended.
Tel: 01600 77512

CANDI (Cinderford Area Neighbourhood Development Initiative)
31 Market Street, Cinderford

Drop-in Wednesdays 10am-12.30pm

Under 25's only
Tel: 01594 825410

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Gloucester

Information

Opening hours

Oxbode Housing Association, 9 Pullman Court,
Great Western Road

Tel: 01452 505359

 

Gloucester City Homes, Southgate House, Southgate Street Gloucester City Homes tenants only
Tel: 0800 408 2000 freephone
Tel: 01452 530626 (normal call rate)
Text: 07781 482656
Weekdays 8.30am-5.30pm

Coney Hill Neighbourhood Project

Tel: 01452 380116

 

Connexions, Gloucester 1st Stop Shop, 92-96 Westgate Street Under 19s only
Tel: 01452 426900
Mon, Tues, & Thurs 9.30am-4.30pm
Wed 11am-4.30pm
Fri 9.30am-4pm.

Matson Neighbourhood Project

Tel: 01452 505544  

Podsmead Neighbourhood Project

Tel: 01452 541576

 

White City Neighbourhood Project

Tel: 01452 309 440

 
Gloucester Library, Brunswick Road Appointment recommended.
Tel: 01452 426973
Mon, Tues & Thurs 9am-7pm
Wed & Fri 9am-5.30pm
Sat 9am-4pm
Hucclecote Library, Hucclecote Road Appointment recommended.
Tel: 01452 619577
Mon & Tues 9.30am-12pm & 1pm-4pm
Wed 9.30am-12pm & 1pm-5pm
Thurs 2pm - 5pm
Fri 9.30am - 12pm, 1pm - 7pm
Sat 10am-4pm
Longlevens Library, Church Road Appointment recommended.
Tel: 01452 525952
Mon, Tues, Thurs & Fri 10am-1pm & 2.30pm-5.30pm
Wed 2pm-7pm
Sat 10am-4pm
Matson Library, Winsley Road Appointment recommended.
Tel: 01452 524370
Mon & Thurs 10am-1pm & 2pm-5pm
Tue 2pm-5pm
Wed & Sat 10am-1pm
Thurs 10am-1pm & 2pm-5pm
Fri-closed
Quedgeley Library, Bristol Road Appointment recommended.
Tel: 01452 721233

Mon, Tues & Fri 10am - 1pm, 2pm - 5pm
Wed 2pm - 5pm
Thurs 10am - 1pm, 2pm - 7pm
10am - 4pm

Tuffley Library, Windsor Drive

Appointment recommended.
Tel: 01452 522160

Mon & Fri 10am-1pm & 2pm-5pm
Tues & Fri 2pm-5pm
Wed-closed
Sat 10am-1pm

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Stroud

Information

Opening hours

Berkeley Community Library, School Lane,

3 computers.
Appointment recommended
Tel: 01453 810520

Mon, Wed & Thurs-closed
Tues & Fri 10.30am-4.30pm
Sat 9.30am-12.30pm

Dursley Library, May Lane,

12 computers
Appointment recommended
Tel: 01453 543059

Mon & Thurs 9.30am-5pm
Tues & Fri 9.30am-6.30pm
Sat 9.30am-4pm.

Lower Kingshill Management Committee
49 St Georges Road, Dursley

3 computers.
Appointment recommended
Tel: 01453 548137

Mon 9am-12pm
Tues 6.30pm - 8pm
Thurs 2pm - 5pm

Minchinhampton Library, School Road

4 computers.
Appointment recommended
Tel: 01453 885497

Mon 2pm-5pm
Tues & Thurs 10am-12.30pm & 2pm-6pm
Wed-closed
Fri 10am-12.30pm & 2pm-5pm
Sat 10am – 12.30pm.

Nailsworth Library, Old Market

6 computers.
Appointment recommended
Tel: 01453 832747

Mon & Wed 10am-1pm, 2pm - 5pm
Tues & Thurs-closed
Fri 10am - 1pm, 2pm - 6pm 
Sat 10am-1pm

Painswick Library, Stroud Road

4 computers.
Appointment recommended
Tel: 01452 814744

Mon, Tues & Thurs Closed 
Wed & Fri  10am-1pm & 3pm -6pm
Sat 10am-1pm

Stonehouse Library, Elm Road

4 computers.
Appointment recommended
Tel: 01453 823176

Mon, Wed & Sat 10am-1pm 
Tues & Fri-closed
Thurs 2pm-5pm
Sat 10am-1pm

Stonehouse Town Council, High Street

1 computer.
Appointment recommended
Tel: 01453 822070

Mon, Tues, Wed & Fri 9am-12pm
Thurs 9am-3pm.

Stroud District Council, Ebley Mill

3 computers.
Appointment recommended
Tel: 01453 766321

Mon, Tues, Wed & Thurs 9am-5pm
Fri 9am-4.30pm

Stroud Library, Lansdown

14 computers.
Appointment recommended
Tel: 01453 751651

Mon & Fri 9.30am- 6.30pm
Tues & Wed 9.30am-5pm
Thurs 9.30am-2pm
Sat 9.30am - 4pm

Wotton One Stop Shop, Civic Centre,
2 Gloucester Street, Wotton Under Edge

1 computer.
By appointment with Council staff
Tel: 01453 521659

Weekdays 9am-12.30pm. 

Wotton Under Edge Library, Ludgate Hill

6 computers.
Appointment recommended
Tel: 01453 842115

Mon & Thurs-closed
Tues 10am-1pm & 2pm-6pm
Wed & Fri 10am -1pm & 2pm-5pm
Sat 9.30am-12.30pm

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Tewkesbury

Information

Computer Access

Tewkesbury Borough Council Offices, Gloucester Road

1 computer.
Appointment recommended
Tel: 01684 272212

Mon, Tues, Wed & Thurs 8.30am-5pm
Fri 8.30am-4pm

Bishops Cleeve Library, Tobyfield Road

12 computers.
Appointment recommended
Tel: 01242 672217

Mon 1.30pm - 7pm
Tues-closed
Wed, Thurs & Fri 9.30am - 5.30pm
Sat 9.30am-4pm
Sun 10am-2pm.

Brockworth Library, Moorfield Road

19 computers.
Appointment recommended 
Tel: 01452 862730

Mon, Tues & Wed 10am-1pm & 2pm-5pm
Wed 10am-1pm & 2pm-6pm
Thurs 2pm-5pm
Fri-closed
Sat 9.30am-12.30pm 

Churchdown Library, Parton Road

9 computers.
Appointment recommended
Tel: 01452 712504

Mon closed
Tues 10am - 6pm
Wed-10am - 5pm
Thurs & Fri 10am-1pm & 2pm-5pm
Sat 10am-1pm

Tewkesbury Library, Sun Street

13 computers.
Appointment recommended
Tel: 01684 293086

Mon & Fri 9.30am-5pm
Tues & Thurs 9.30am-7pm
Wed 9.30am-1pm
Sat 9.30am-4pm

Winchcombe Library, Back Lane.

5 computers.
Appointment recommended
Tel: 01242 602772

Mon 10am-2pm
Tues & Wed 10am-1pm & 2pm-5.30pm
Thurs-closed
Fri 10am-1pm & 2pm-7pm
Sat 10am-1pm

Innsworth Tenant & Resident Association,The Park, off Rookery Rd South (Play Area)

Appointment recommended
Tel: 01452 530321

Mon & Wed 9.30-11.30am.

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Gloucestershire Libraries

If you would like more information about the library services in Gloucestershire including opening hours and addresses please visit the website.

Book a library computer online (you must an account to do this)

If you are worried about the changes to the library service, please click here to keep up to date with the decisions being made.


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Computer courses

There are many courses you can do to help improve your computer and IT skills. 

Location

Type of course

Day

Time

Information

Oakley Community Resource Centre, Cheltenham. 
Tel: 01242 516960

Beginners IT

Mondays

6pm – 8pm

£10 for 10 week course

Intermediate IT

Fridays

1pm – 3pm

 

Hester’s Way Resource Centre, Cassin Drive, Cheltenham.  
Tel: 01242 521319

Beginners Internet & Email

Mondays

Please call for more information

 

Beginners IT - Improvers

Thursdays

2pm - 4pm

Computer Drop-In with support

Thursdays

10am - 12 noon

£2.50 per session

Springbank Resource Centre, Cheltenham. 
Tel: 01242 539088

IT for the Visually Impaired

Mondays

10am - 12 noon

 

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Other housing advice and support services

Citizens Advice Bureau:
Connexions:
  • Cheltenham Connexions - Cheltenham First Stop, 301-305 High Street. Tel: 01242 250317
    Opening Hours -
    Mondays, Tuesdays, Thursdays & Fridays at 10am-4pm, Wednesdays at 11am-4pm.
  • Cinderford Connexions - CANDI, Market Street.  Tel: 01594 546408
    Opening Hours –Wednesdays at 10am-12.30pm.
  • Coleford Connexions - CAB Office, Co - Op Car Park. Tel: 01594 546408
    Opening Hours -
    Mondays at 1pm-4pm
  • Cotswold Connexions - Impact Youth Centre, 47 Lewis Lane, Cirencester. Tel: 01285 647300
    Opening Hours –Monday to Friday at 10am-1pm.  Telephones answered Monday - Friday from 9am-1pm.
  • Gloucester Connexions - 92-96 Westgate Street Tel: 01452 426900
    Opening Hours -
    Mondays, Tuesdays, & Thursdays 9.30am-4.30pm, Wednesdays at 11am-4.30pm, and Fridays 9.30am-4pm.
  • Stroud Connexions - 44 High Street Tel: 01453 757 133
    Opening Hours -
    Mondays, Tuesdays, Thursdays & Fridays at 10am-4pm, Wednesdays at 1pm-4pm
  • Tewkesbury Connexions - 106 Church Street Tel: 01684 854940
    Opening Hours -Mondays & Wednesdays at 1pm-3.30pm

Shelter Gloucestershire  

Address: 3rd Floor Messenger House, 35 St. Michael’s Square, Gloucester.  Tel: 0344 515 1286.


For other services available to you, click here to see our webpage ‘Other support & services’.

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