Gloucestershire Homeseeker

Click "Login/My Account " at the top of the page.
Enter your unique reference number and then your PIN.
A page saying "My Account" will appear which gives a summary of your account, your personal information, and bids placed in the last 30 days.

Is it important to log out?

Yes! Please make sure you log out of your account by clicking on 'log out' at the top right hand side of the page. If you do not your application may be seen by other people using the computer.

What do all the tabs in 'My Account' mean?

Summary - the Summary tab has 4 main boxes. The first confirms who you are and the last time you logged in. The second tab tells you how many properties you are eligible to bid for, and you can click on the link to go straight to all to properties that match your need. Or you can click on 'Click here to search for properties' to search properties based on criteria. The third box in the Summary tab tells you which applications you have (at the moment, it will just show 'Social Housing' and your personal reference number. From the final box you can use the first link to contact Gloucestershire Homeseeker (this will go through to your council housing team), and you can use the second link to log out of your account. Click here to read about why it is important to log out.

Current Details - this tab will show you the name and address of the main applicant, please use the link underneath the date of birth to contact your council housing team if these details are incorrect. If the details are incorrect because you have moved, go to the tab 'My Housing Register' to update your circumstances. In the Current Details tab you can change your PIN, simply follow the instructions on screen.

My Bids - the My Bids tab will show you all your current bids (in the current bidding week) and then past bids, up to 30 days. If you want to see all your bids, click the link 'Click here to view all historic bids'.

My Messages - this tab will show you any messages you have been sent (by the council housing team), and those that you have sent to them.

My Housing Register - this tab will show you your local and global bands. You can use the first link to search for properties based on criteria, and the second link to view all the properties that match your need. In the ast box in this tab you can click on the link to update your details, for example change your address, and a child and so on. When you do this, your application will be re-submitted to the council housing team and they will reassess it based on the information your have given. Also in this last box there is a blue button which says 'Cancel application'. You can use this button to cancel your application with Gloucestershire Homeseeker and your application will be removed.

What if my circumstances change?

By taking part in Gloucestershire Homeseeker you are agreeing to keep your application up to date at all times. It is very important that if your circumstances change that you update your application with this information and provide your Council Housing Advice/Options Team with any relevant documents. Examples are if you move address, change your phone number, have a baby, or somebody moves into or out of your household.

It is simple to change your details. Follow the intructions below:

Log in to your application by clicking on "Login/My Account ". Type in your reference number and PIN, and click on the 'login' box.
Once you have logged in, a page will appear which says 'My Account'.
Click on the tab called 'My Housing Register'.
Click on the link that says 'Click here to update your details'.

If you do not update your application and provide documents and are offered a property, you are likely to have the offer withdrawn.

How do I make a complaint or appeal a decision made?

If you have made an application and received a confirmation letter from a council, then this is the council that you will need to contact to make a complaint, or to appeal a decision that has been made.

If you have not yet applied, or have not received a letter, please contact the local council housing team in the area you live or the area you would like to live.

You may want to complete the Gloucestershire Homeseeker Contact Form and wait for someone to contact you back. Click here to go to the form.

If you would like to see the Gloucestershire Homeseeker Appeal Procedure, click here, or go to the Documents page.

Why might someone appeal a decision you have made?

Examples of why some applicants might appeal are:

They are not happy with the local and global bands they have been put in.
They made have made a homeless application and feel the decision is wrong.

Will it affect my application if I make a complaint, or appeal?

Making a complaint or appealing a decision should not be seen by the applicant as damaging to their application.
We would like to know if you feel we have made a mistake or let you down.
By telling us we then have the opportunity to put it right and we welcome your suggestions on how to do so.

What if I need help taking part in Gloucestershire Homeseeker?

Gloucestershire Homeseeker wants to encourage applicants to apply online and bid for properties without needing the support of their local Council Housing department. The applicants who do not have a computer at home, they will be encouraged to think about other locations where they can access the website e.g. family and friends, internet cafes, libraries and community centres. However, Gloucestershire Homeseeker recognises that there will be some applicants who will need some support to make an application and to place regular bids. Support will be available for these people and this is explained in the Inclusion and Access Strategy. Please contact your local Council Housing Advice/Options Team to discuss your situation, so that we can help you to join in fully.

How do I change my address?

Log in to your application by clicking on 'Login/My Account '. Type in your reference number and PIN, and click on the 'login' box.
Once you have logged in, a page will appear which says 'My Account'.
Click on the tab called 'My Housing Register'.
Click on the link that says 'Click here to update your details'.
This will take you into the first page of your application. Click on the link that says Next Section.
This will take you into Section 1 – Main Applicant
Complete the change of details and click on Next Section.
This will take you into Section 1 – Joint Applicant
Complete any changes and click on Next Section
This will take you into Section 2 – Household members
If there are no changes to your household then click on Next Section
This takes you into Section 3 – Previous Addresses
In the section “Add new address history” Click into the first blank box Address 1 and input the first line of your new address. Click into each of the blank boxes in turn until all of them have been completed with your new address and landlords details.
Click on "Save"
The new address will now show in the box above
Click on Next Section this will take you on to the next page. Check the details and amend if necessary. Continue doing this for each for each section until you come to Section 11 – Declaration.
Please read this section before clicking on "Next Section".
If you are satisfied that you have amended all the sections required click on "Submit Application"

You will be advised that your application has been submitted and if you have input an email address you will be sent a copy of your application with the changes you have made.

How do I cancel my application?

Log in to your application by clicking on 'Login/My Account '.
Once you have logged in, click on "My Housing Register". You can then click on the link to cancel your application.

What do I do if I cancel my application by accident?

First of all don't worry! Contact your local council housing team and they'll be able to re-activate your account and your full application.

If this does happen, when your account has been re-activated please go through your application again and check it. This is to make sure that none of your information has been lost and that you are able to bid on all the properties you are eligible for.

How do I change my PIN?

For your security, we recommend that you change your PIN from the default setting, which is your date of birth. You should change it to a date that you will be able to remember but will not be easily guessed by someone else.
All PIN numbers must be in the following date format – DD/MM/YYYY.
To change your PIN, log in to your account, click on "Current Details" and you can change your PIN.

Can I have a paper application form sent to me?

No paper forms will be made available for public use. If you are unable to access the internet or cannot leave your home, please contact your local Council Housing Advice/Options Team who will be able to arrange an appointment to see you.